Look forward to your contact! - 03-10-2022 We are willing further look into your case, however, there is still no update from you yet.

You are important to us, and we'd like to help as much as we're able to. We desperately hope to further investigate it as well as the repair failed issue that you are encountering, could you please send us the ticket number or your order number after receiving a request from Trustpilot? So that our senior support will further evaluate your refund request and do the needful assistance for you ASAP. Based on our above explanation, it seems there is some misunderstanding between us. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan. Per your description, it sounds like you subscribed to an auto-renewal service.

Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out.

We understand your feeling, it would be very confusing when the price was charged not the same as the amount you expected. Reply from Wondershare Dr.Fone Updated Oct 3, 2022 Anyway, we appreciate your suggestion and will further evaluate if anything else we can do to bring a much better purchasing experience for all of our customers. You may be required to use another payment method instead. The fund of your payment card is not sufficient. You may open the purchase link on another browser to have a try. You may connect the hotspot of your phone to have a try. Upon checking our communication, we've known that the errors appeared when you were re-purchasing this product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), so whenever you encountered a problem, please contact us from the link below directly.

We are thrilled to hear that both you and your friends had a nice experience transferring WhatsApp data with Dr.Fone. Thanks for taking the time to share your feedback and being so open with us. Reply from Wondershare Dr.Fone Updated Sep 28, 2022

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